GIFT CARD : ¥5,000
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
For further information, please read [HOW TO USE].
HOW TO USE
This gift card needs to be sent to the person who you want to gift. Please forward the e-mail sent to you from the site or give the gift code.
Q1: Can a gift card be used more than once?
A1: Yes, provided there is still a balance remaining on the card.
Q2: Can gift cards be reloaded?
A2: No, you can't reload a gift card.
Q3: Can more than one gift card be used towards a purchase?
A3: Yes. A customer can redeem another gift card during checkout.
Q4: Can a gift card be used to buy a gift card?
A4: No, you can't use a gift card to buy another gift card.
Q5: Can a gift card be used to pay for shipping and taxes?
A5: Yes, gift cards are applied to the final order total which includes shipping and taxes.
Product price is mentioned in each product page.
In our commitment to sustainability, we will continue to work with recycled materials or materials that do not harm the planet.
Our wrapping paper and boxes are made by recycled products. The mailers we use to deliver are made from a combination of corn-based biopolymers and will break down within 90 days in commercial compost and 180 days in domestic compost conditions, including wormfarm compost.
Shipping fee changes depending on delivery regions (*tax included)
1) Yu-Packet (ゆうパケット)：
Japan Nationwide ¥360
** Product thickness is less than 3cm & weight is less than1Kg
** Package will be sent through Japan Post mailbox
2) Yu-Pack Parcel (ゆうパック)：
Kanto, Koushin-etsu, Hokuriku, To-kai
3) Ecohai delivery:
*In order to contribute to CO2 reduction, delivery regions have been limited to only Tokyo
*If the package to be sent is less than 80cm (total of 3 sides), you will be able to select Ecohai
*Delivery time cannot be specified.
Please note that we do not deliver overseas at the moment.
Ordered items will usually ship within 5 business days after your credit card has been authorized or after we receive your bank deposit.
Some areas such as remote islands may take days to deliver. Please note that some products may take some time before shipping.
In order to reduce CO2 emissions from shipping as much as possible, orders received by Thursday will be shipped on Friday. If the shipping day coincides with a public holiday, the shipment will be sent on a weekday before the public holiday. We will notify you by email when the product is shipped.
Goods will be delivered in Japan Post Yu-Packet or Yu-Pack Parcel depending on delivery location and weight of goods.
The delivery address is only within Japan.
Returns and exchanges has to be done within 14 days after your delivery. The return cost is either deducted from the refund (if we handle the shipping) or paid by the customer.
If you decide to return your purchase, start by sending an e-mail to email@example.com. Add your order number as the subject of the e-mail.
We will refuse returns if any of the following apply:
- 14 days have passed since the product arrived
- If the tag attached to the product is separated or lost
- If there is evidence of previous use
- Some of the items or accessories are missing
- When there is a shortage of wrapping supplies such as boxes, cloth bags, shopping bags, etc.
- If the packaging for accessories, smartphone case, etc. is opened
- Recycled or upcycled products may be imperfections because of its handmade nature.
- Other products that we determine cannot be returned or exchanged
We will have a special pop up store at Tamagawa Takashimaya! Please stop by.
Event information! We'll be at Shonan Ethical Market in Shonan T-Site on May 24th and 25th! Please stop by if you're in the area!
We will have a special pop up event at Matsuya Ginza! Please stop by if you're in the area!