Frequently asked questions about the shopping process, pricing etc at Borderless Creations.
Product price is mentioned in each product page. Price shown is with Japanese consumption tax.
In our commitment to sustainability, we will continue to work with recycled materials or materials that do not harm the planet.
Our wrapping paper and boxes are made by recycled products.
We have adopted the use of zero-waste packaging, "stible" for delivery. stible is a new packaging service that enables the return and reuse of delivery packaging easily by customers. By reusing the containers, it saves resources and reduces waste and CO2 emissions. Borderless Creations is working together to solve the problem of wasteful shipping methods for brands, consumers, and the planet.
Due to various circumstances, there are cases where we cannot send via stible even if selected. For items that cannot be packaged in stible, we will continue to use letter pack, cardboard, compostable bags, etc.
Shipping fee changes depending on delivery regions (*tax included)
1) Non-standard size (定形外郵便)：
Japan Nationwide ¥300
** ** Up to 29 cm (width)/4 cm (thickness) according to general post standards
** Package will be sent through Japan Post
Tokyo, Kanto, Koushin-etsu, Hokuriku, To-kai
Chugoku, Shikoku region
Kyushu region, Hokkaido
Ordered items will usually ship within 5 business days after your credit card has been authorized.
Some areas such as remote islands may take days to deliver. Please note that some products may take some time before shipping.
In order to reduce CO2 emissions from shipping as much as possible, orders received by noon Thursday will be shipped on Friday. If the shipping day coincides with a public holiday, the shipment will be sent on a weekday before the public holiday. We will notify you by email when the product is shipped.
Goods will be delivered in Japan Post Non Standard Siez or Yu-Pack Parcel depending on delivery location and weight of goods
The delivery address is only within Japan.
If the delivery address is different from the order address, please fill in the address of the delivery address.
The delivery address is only within Japan at the moment. If you would like to send to multiple locations, please place an order for each shipping address.
Please note that we do not deliver overseas at the moment.
Returns & Exchanges
Returns and exchanges has to be done within 14 days after your delivery.
If you decide to return your purchase, start by sending an e-mail to email@example.com. Add your order number as the subject of the e-mail.
The return cost is either deducted from the refund (if we handle the shipping) or paid by the customer.
We will refuse returns if any of the following apply:
- 14 days have passed since the product arrived
- If the tag attached to the product is separated or lost
- If there is evidence of previous use
- Some of the items or accessories are missing
- When there is a shortage of wrapping supplies such as boxes, cloth bags, shopping bags, etc.
- If the packaging for accessories, smartphone case, etc. is opened
- Recycled or upcycled products may have imperfections because of its handmade nature.
- Other products that we determine cannot be returned or exchanged
When placing an order, you will be asked to provide your name, address, e-mail address, etc., which are necessary information for billing and delivery of the order. We will not disclose your contact information other than financial institutions and delivery companies that are third parties related to business such as order arrangements and the latest news from our company.