FAQ

    [Customer Service]

    For inquiries, please contact the following

    Borderless Creations Co.,Ltd.

    E-mail:contact@borderlesscreations.com

    Inquiry time : Monday~Friday (excluding public holidays) 10:00~18:00

    We will normally respond within 72 hours.

    * If you have specified a domain for your email, please make sure to receive the address: contact@borderlesscreations.com domain: borderlesscreations.com in advance.
    * If you are using free mail (gmail, hotmail), etc., the reply email from customer service may be in the SPAM box, so please check your mailbox. 

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    [Privacy Policy]
    When placing an order, you will be asked to provide your name, address, e-mail address, etc., which are necessary information for billing and delivery of the order. We will not disclose your contact information other than financial institutions and delivery companies that are third parties related to business such as order arrangements and the latest news from our company.


    However, personal information will be disclosed exceptionally when filed in accordance with a complaint when requested by law.  See the privacy policy (in Japanese) for details. 

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    [Delivery address]
    If the delivery address is different from the order address, please fill in the address of the delivery address.


    The delivery address is only within Japan at the moment. If you would like to send to multiple locations, please place an order for each shipping address.

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    [Product Price]

    Product price is mentioned in each product page.  Price shown is without Japanese consumption tax. 

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    [Packaging]

    In our commitment to sustainability, we will continue to work with recycled materials or materials that do not harm the planet.

    Our wrapping paper and boxes are made by recycled products.  The mailers we use to deliver are made from a combination of corn-based biopolymers and will break down within 90 days in commercial compost and 180 days in domestic compost conditions, including wormfarm compost.

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    [Shipping]


    Shipping fee changes depending on delivery regions (*tax included)

    1) Yu-Packet (ゆうパケット)

    Japan Nationwide ¥360

    ** Product thickness is less than 3cm & weight is less than1Kg
    ** Package will be sent through Japan Post mailbox

    2) Yu-Pack Parcel (ゆうパック)

    Tokyo Kanto, Koushin-etsu, Hokuriku, To-kai Tohoku Kinki
    ¥700 ¥700 ¥700 ¥800
    Chugoku, Shikoku Kyushu Hokkaido Okinawa
    ¥900 ¥1,050 ¥1,050 ¥1,100

     

    3)Ecohai delivery: Tokyo ¥530

    *In order to contribute to CO2 reduction, delivery regions have been limited to only Tokyo
    *If the package to be sent is less than 80cm (total of 3 sides), you will be able to select Ecohai
    *Delivery time cannot be specified.

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    [Oversea delivery]

    Please note that we do not deliver overseas at the moment.

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    [Delivery] 

    Ordered items will usually ship within 5 business days after your credit card has been authorized. 
    Some areas such as remote islands may take days to deliver. Please note that some products may take some time before shipping.

    In order to reduce CO2 emissions from shipping as much as possible, orders received by Thursday will be shipped on Friday. If the shipping day coincides with a public holiday, the shipment will be sent on a weekday before the public holiday. We will notify you by email when the product is shipped.

    Goods will be delivered in Japan Post Yu-Packet or Yu-Pack Parcel depending on delivery location and weight of goods.
    The delivery address is only within Japan.

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    [Returns and Exchanges]

    Returns and exchanges has to be done within 14 days after your delivery. The return cost is either deducted from the refund (if we handle the shipping) or paid by the customer.

    If you decide to return your purchase, start by sending an e-mail to contact@borderlesscreations.com. Add your order number as the subject of the e-mail. 

    We will refuse returns if any of the following apply:

    • 14 days have passed since the product arrived
    • If the tag attached to the product is separated or lost
    • If there is evidence of previous use 
    • Some of the items or accessories are missing
    • When there is a shortage of wrapping supplies such as boxes, cloth bags, shopping bags, etc.
    • If the packaging for accessories, smartphone case, etc. is opened
    • Recycled or upcycled products may have imperfections because of its handmade nature.
    • Other products that we determine cannot be returned or exchanged